Last Updated: July 28, 2026
Thank you for shopping at Kitabry.com. Please read our Returns &
Refund Policy carefully before placing an order.
1. No Return / Final Sale Policy
- All book sales on Kitabry.com are final.
- We follow a strict No Return, No Exchange, and No Refund policy if you change your mind, dislike the book content, or accidentally order the wrong title or edition.
- Once an order has been successfully delivered to your shipping address, it cannot be returned or refunded.
2. Damaged, Defective, or Incorrect Items
We carefully package every order. However, we offer a replacement if:
- The book is damaged during transit (such as torn pages or a broken binding).
- The book has a manufacturing or printing defect (including blank, missing, or misprinted pages).
- You receive a different book title or edition than the one ordered.
3. Replacement Eligibility
To request a replacement, you must:
- Report the issue within 48 hours of delivery.
- Provide clear photographs or an unedited unboxing video showing the package label and the damaged or incorrect product.
- Email your Order ID along with the proof to support@kitabry.com.
4. Reverse Pickup & Replacement
- Once your claim is approved, we will arrange a free reverse pickup through our courier partner.
- A replacement copy will be shipped within 2–3 business days after approval.
- If the book is unavailable, a full refund will be processed to the original payment method within 5–7 business days.
5. Order Cancellation
- Before Dispatch: Orders can be cancelled for a full refund before they leave our warehouse.
- After Dispatch: Once a tracking ID has been generated and the order has been handed over to the courier, cancellation is no longer possible.
